Changes and refunds

RETURNS AND EXCHANGES

Hello Designer!

You have up to 30 days from the delivery date of your order to exchange or make a return. 

The items must keep all the labels and be in perfect condition.

To proceed with the return you must access your designerssociety.es user and in the customer file enter the returns section.

Once inside, the steps to follow are:

1. Fill in the return form

You must fill in the return form indicating which is or are the products you want to return.

2. Send the package

The package must be sent with the invoice received inside to our shop:

DESIGNERS SOCIETY

C/ Bailén 13, LOCAL JAP

08010 Barcelona

T. 633 209 366

*If you prefer, you can deliver the package in person at the same address above.

Once we receive the package, we will refund the amount in the same method of payment that was purchased within 10 calendar days. 

Remember that the costs for returns or exchanges are borne by the customer. The company will only be responsible in case of loss or damage.

If you have any doubts and do not know how to do it, you can write to  atencion.cliente@japinternational.es and we will explain how to do it.